This information is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when interacting with us.
Selwyn Living Limited (NZBN 9429047160620) (“we”, “us”, “our”) is committed to complying with the Privacy Act 2020 (“Act”) and to good practice standards for privacy and security whenever we collect, hold, use, or share personal information (as defined by the Act).
We collect personal information from you when you interact with us, like attending viewings, making inquiries about properties, renting with us, signing up to newsletters, and when you visit our website or check out our social media channels.
It will usually be obvious when we collect personal information from you. Where possible, we will endeavour to collect personal information directly from you. However, we may ask for your consent to collect information about you from other people.
We may collect personal information from you in the following circumstances:
You will be asked to provide us with information about yourself when you register for certain services, such as email newsletters and alerts. You can unsubscribe to newsletters and alerts at any time.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
When you sign up to email newsletters, we may track your interaction with the emails we send for the purposes of improving the content we deliver you. You can unsubscribe to email newsletters at any time.
We will use the interactions you have with us to better understand your needs and preferences, so we can offer you the best services we can.
Cookies and tracking technologies are used for gathering unidentified information such as browser type and operating systems, tracking the number of visitors to the website, and understanding how visitors use the website. We may use Cookies and tracking technology depending on the features offered. Cookies also help us to customise the website for visitors. You can turn off Cookies in your computer settings but this may affect your experience of our website.
We also use Google Analytics features that associate anonymous data from the Google accounts of signed-in users who have consented to this association for the purposes of personalised advertising.
This can involve:
When you follow or like our social media channels or like, comment on, share or otherwise interact with any of our content on our social media channels, you may provide information to us about yourself, including your name, profile information and profile picture. We use the following social media channels:
The information you make available to these social media channels can often be controlled through the settings for your account on the relevant site. Our social media channels are public and everything you share on our posts can be seen by everyone else. Please do not share any personal, confidential or sensitive information when posting on any of our social media channels.
If you apply to rent a property from us, we will ask you to provide reasonable personal information, including completing an application through renti. Renti’s privacy policy is available at https://www.renti.co/privacy. We will not ask you for information that could be discriminatory or that is unnecessary for the purposes of the application. Successful applications will be uploaded to our property management software, Palace. Palace’s privacy policy is available at https://www.getpalace.com/nz/privacy-policy/.
If you enter into a tenancy agreement with us, we may collect limited personal information from you in the course of managing the tenancy, such as in our interactions and correspondence with you, and in carrying out property inspections. We respect your home and right to privacy and we will take reasonable steps to only collect the minimum information we need for the purpose of the tenancy.
Note: the privacy practices set forth in this Privacy Policy are for our services, website and our social media channels only. If you click on links to other websites, please review the privacy policies posted on those sites. In addition, your access and use of the social media platforms that we use will be subject to the terms and conditions and privacy policies of the companies that operate those platforms.
You choose to provide us with the information outlined in this Privacy Policy, so we can provide you with the services you are after from us. We aim to make why we need to collect the information from you (i.e. the purpose) clear before you provide it to us. We will also tell you where you must provide us with details and where it is voluntary or beneficial for you to provide us those details.
We use the personal information you provide for our business purposes, to understand your needs and provide you with a better service. Our purposes for collecting personal information are:
We may share personal information with the third parties we work with to provide or promote our products and services, including using techniques to identify potential audiences for our products and services. Your personal information will only be shared on a confidential basis for the purposes of our business and promotions only and the third party is not permitted to use the information to promote their own products and services. Tenancy information will only be shared for the purpose of the tenancy.
We will otherwise only share your information with other parties with your consent or direction.
We have put in place physical, electronic and organisational processes to protect your personal information including ensuring all personal information is held within access-restricted offices and within password protected servers including within servers operated by Renti and our property management software provider, Palace. Only authorised employees and contractors (who have agreed to keep personal information secure and confidential) are granted access to this information. All emails and newsletters from our website allow you to opt-out of further mailings.
You have the right to find out and see what personal information we hold about you and to request correction of that personal information.
You can make requests by contacting us here: hello@arcresidential.co.nz
You will be notified as soon as practicable of any breach involving your personal information where we believe it has caused serious harm or is likely to do so.
If you have any questions about how we manage your personal information, please contact us. Please report any problems, issues, or concerns about privacy to us.
Please note we may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
